The flowers ordered have died
In the rare occasion that the flowers you have ordered has died,
we have 5 days freshness guarantee, if the item that has been delivered has died within this period you will need to contact us as soon as possible and within 5 days of the delivery date. Due to the perishable nature of flowers we are unable to deal with complaints after 5 days has passed. On some occasions we may ask for photographic evidence. Please contact ask to organise return/replacement or part refund.
 

RETURNS and REFUNDS

 

• All sales are final.

• For products bought in shop, once the price is agreed and paid, we do not issue refunds.

  • All issues must be indicated to us within 24 hours of delivery

  • As items are perishable, we do not issue refunds.

  • Returns are accepted on a “quality” basis only — issues of “not liking” the arrangement are not grounds for a return.

• As flowers are perishable, you must water them, otherwise they will not last long. It is the recipient’s responsibility to re-cut and water the arrangement.

• If you are ordering flowers for someone else, be sure you are choosing something they would like — style preferences are not grounds for returns

• As all flowers are not always in season, or not in stock, we reserve the right to substitute blooms with a similar “look” and feel without prior consultation. We will do our utmost to make the arrangement as close to the advertised picture as possible. If you require a specific product, please call and check for its availability.

• If no name is specified for the “card message”, we will put the name of the sender on the card.

• Delivery times are generalized to 9:00am-9:00pm deliveries. If you require a timed delivery, please call and speak with our designers to make those arrangements.

• It is your responsibility, as the sender, to ensure that the recipient will be at the location of the delivery on the date of delivery. If the recipient goes home early (if delivered to a workplace) or is out of town (for home deliveries), unbeknownst to us, it is not cause for refund or exchange as we have fulfilled our obligation in delivering upon the date of request as ordered by the sender. We do not call ahead to ensure someone is home, as to not spoil surprises.

Pictures Disclaimer
The product images shown are for illustration purposes only and may not be an exact representation of the product. All pictures on website represent LARGE variant of arrangement. We can not guarantee use of exact amount of stems seen on pictures. We always do our best to get design as close as possible to the picture but on some rare occasions we may need to substitute some of the stems in the design. We will ensure that the item is to actual current value and remains in the same colour scheme and style of design. If you feel that the item does not meet our substitution policy please contact us.

PRODUCTS

 All Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a Product of equivalent value and quality without notice.
 

 In the event that we are unable to supply the Products or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.
 

 We may deliver certain flower Products in bud to ensure longer life. Any other special Product information, for example, shelf life, shall be shown on our Website.

Some Products, flowers and plants may be harmful or poisonous, if you require further information before submitting an order please contact us.

Funeral items are not covered by the seven day freshness guarantee due to the nature of the product and the way that they are delivered.

Flower Care

Before placing the flowers in a vase/container it is advisable to cut the stem of each flower with a sharp knife and remove about 2-3 cm from the end. Cutting with a knife as opposed to secateurs or scissors will create a larger area ensuring maximum uptake of water. It is also a good idea to remove any leaves, which will be below the water before placing in a vase.
 

Vases/Containers -It is very important that the flowers are placed into a clean vase to prevent any bacteria affecting the flowers. Gerbera in particularly last longer when placed in a clean container.
 

Water -You may be surprised at the amount of water that flowers require to remain healthy. Add lukewarm water to a vase/container as opposed to cold water from the tap. Keep the water topped up every 2-3 days should be sufficient. If you have used flower food do not throw the water away, just add to the existing water. If you receive a gift where the flowers have been arranged in foam (oasis) you can keep the arrangement fresh by adding water to the oasis every 2-3 days but be careful not to add too much or you make create some spillage. Place the arrangement on a place mat to ensure protect the underlying surface.
 

Flowers will last longer if they are displayed away from direct sunlight and draughty areas. (However if you want the flowers to open up quickly then placing the flowers in a warm room will speed this process up).